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Support #4

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RA

Support - <<Germany>> - SN <<TACW2234922G0012>>

Support #4: Support - <<Germany>> - SN <<TACW2234922G0012>>

Added by Redmine Admin about 6 hours ago.

Status:
New
Priority:
Normal
Assignee:
-
Start date:
12/22/2025
Due date:
% Done:

0%

Estimated time:

Description

New support request received via Microsoft Forms.

Customer name:
<>

Customer email:
<>

Country:
<>

Serial number:
<>

Problem description:
<<We tested the FW update function on a charger from 1.8.21 to 1.8.34 successfully.

Please check your command and bin files again. Do remember that the network of chargers should be 4G/LAN. FTP upgrade doesn’t support WIFI. Thank you.>>

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